In these Terms and Conditions of Use, a reference to (Pindan Tours and 4WD Training) means Pindan Tours and 4WD Training (ABN 29 200 360 626) and any of its subsidiaries from time to time.
Pindan Tours and 4WD Training (hereinafter called the operator), provide the following General Conditions:
Participants vehicle and equipment
All tour drivers and training participants are required to have a current drivers licence and commence our tours with a roadworthy vehicle that has been well maintained, preferably in accordance with the manufacturer’s schedule and which has been inspected and deemed serviceable by an appropriate person prior to departure. All and any other equipment including recovery and camping equipment should also be in a serviceable condition and good working order and suitable for the journey. We accept no responsibility for loss, damage, or theft of or to any property, or repairs or recovery costs to participant’s vehicles or equipment. It is the participant’s responsibility to ensure their vehicle and the equipment carried are suitable for the trip.
Alteration to Itinerary
As Pindan Tours and 4WD Training operates many of its tours in remote areas, itineraries may be subject to change due to weather and road conditions or any other conditions of an operational nature. As such we reserve the right to alter, and/or cancel any section and/or parts of the itinerary which may result from conditions beyond our control. Every effort will be made to keep to the timetable and the itinerary, but no guarantee will be made that these will be kept. The operator will not be liable for any costs incurred through failure to connect with any other service. Any personal expenses incurred by the tour participant as a result of any delay, alteration or curtailment of any tour whether caused by weather conditions, mechanical defects or any other causes are the responsibility of the tour participant. In the result of break down or other unforeseen circumstances, the operator has the right to substitute vehicle, vessel or alternative transportation and/or accommodation other than those advertised at any time. If for any reason the itinerary is altered and/or different itinerary offered, no refund is payable by the operator.
Booked dates for a tour or training session are non-transferable except at the sole discretion of Pindan Tours and 4WD Training, and if such changes are consented to by the operator, the customer must choose another date out of the operator calendar for another tour or training session within a 3 month period. No further changes will be accepted nor will refunds be granted. Any fees paid are non-refundable.
The operator shall not in any circumstance be held liable or accept responsibility for any loss, acts, omissions, defaults, accident, misdeception, delay, failure or expense on the part of other companies, hotel/motel contractors and the like who may provide you with services and facilities at the request of the operator.
Any additional excursions and itineraries as set out will be adhered to where possible. The operator and the tour guide or his agent in charge of the Tour, may make alterations to the itineraries and excursions highlights as they deem fit. Information contained here is correct to the best of the operator’s knowledge, and the operator is not liable for inaccuracies herein, or weather conditions that may influence the limits of your tour and the enjoyment of your tour.
Minimum numbers apply to all our tours.
Our 4WD training courses can be delivered as one on one training and discounts for groups apply.
Health and medical conditions
You should ensure you are in good health as we are regularly travelling in isolated and remote areas where it can be several days before medical help can arrive. If you are unsure, please check with your doctor. Please notify us of any medical condition of which we should be aware. If you are taking medication, ensure you carry sufficient supplies for the duration of the tour as well as sufficient backup items in case we are delayed due to weather or other unforeseen circumstances. We recommend you also bring a spare or repeats prescription for any medication.
The operator reserves the right without payment or compensation, and whether before or after the commencement of travel, to exclude any tour participant if that tour participant may appear likely to endanger the health or safety or to impair the comfort of other tour participants and may be asked to leave the tour immediately should he/she commit any illegal act.
Liability / Travel Insurance
Pindan Tours and 4WD Training, its partners and operators accept no responsibility for the loss, theft or damage to personal belongings or luggage, nor for repairs or recovery costs, personal accidents, hospitalisation, illness or medical expenses, nor injury or death to any person, nor any expense subsequently incurred however caused by or arising out of provision of service or failure to provide service.
We strongly recommend tour participants consult their travel or insurance agent prior to departure and take out adequate travel insurance to cover any event and give full travel protection.
Deposit and Payment
Payment will be accepted in cash, bank certified cheque or direct credit to a nominated bank account.
Deposits are a minimum of 30% of the total cost of the training or tour and are required to be made and included as part of any booking. Where the booking is made less than 30 days prior to departure the deposit is to be 60% of the total fee.
60% of the total cost is to be paid 30 days prior to departure.
The balance is payable in full 14 days before departure of a tour and 7 days prior to any training.
Government and Corporate groups will be given written quotes (if requested) and invoiced once training is completed. Payment details and time frames will be noted on the invoice.
Tour bookings cancelled more than 45 days prior to departure are refunded less an administration fee of $80. Cancellations between:
- 45-30 days – the deposit is forfeited
- 29-21 days – 25% of the tour fee is forfeited
- 20-14 days – 50% of the tour fee is forfeited
- 13 – 7 days – 75% of the tour fee is forfeited
- less than 7 days – the full fee is forfeited
- Failure to join a tour or board – no refund.
The operator may use discretion in certain circumstances.
Unused Tour Sectors
If a tour participant fails to join a tour or joins in after departure, or leaves it prior to completion, no refunds can be made. No refunds will be made in respect of any part of the tour including food, excursions, accommodation, etc., that are not used or undertaken.
Corporate & Website information
Information contained throughout the web pages, in our database and promotional material is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
The content on this Web Site is the intellectual property of Pindan Tours and 4WD Training and is subject to copyright. You may copy the information contained on this Web Site but only for your private purposes and provided that you do not remove any copyright notices or any Pindan Tours and 4WD Training trademarks or logos.
- Trade Marks
The product and company names mentioned in this Web Site may be the trademarks of other people or entities. You must not use, modify, or permit the modification of any of the trademarks in any way.
- Links to Other Related Sites
For your convenience and information, this Web Site contains links to other related sites. Pindan Tours and 4WD Training makes no representation or warranty as to the accuracy, currency or any other aspect of the information on those linked sites. A link to another site should not be construed as an endorsement or recommendation by Pindan Tours and 4WD Training of any information, goods or services on that other site. By accessing, browsing or making purchases using the Pindan Tours and 4WD Training Web Site (‘Web Site’) you agree to these Terms and Conditions of Use (‘Terms and Conditions’). Pindan Tours and 4WD Training may update or change this Web Site including these Terms and Conditions from time to time without prior notice. You should regularly check these terms and conditions. The terms and conditions displayed on the Web Site at the time of your order will govern that purchase.
- Virus Warning
The Internet and the World Wide Web are unsecured public networks. You acknowledge and agree that (and will be responsible for any loss or damage caused by the following): information sent to or from this online area may be intercepted, corrupted or modified by third parties; or files obtained from or through this online area may contain computer viruses or other defects.